What we collect We may collect the following information:
- Contact information including email address.
- Demographic information such as an address, postcode, preferences, and interests.
- Other information relevant to customer surveys and/or offers.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes.
- We may contact you by email, phone, fax, or mail.
- We may use the information to customize the website according to your interests.
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected].
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
We may share feedback you provide to us
We want to hear how we’re doing. If you have suggestions to improve our products and services, add to our product menu, expand our list of recipes, or for what to include in our newsletters and blogs, we want those as well.
Our rewards program offers customers discounts through various customer actions, including product reviews on our website. Please be aware that any feedback relating to our products and services on our website or social media channels may be publicly shared.
We also encourage customers to submit photos of themselves (or just their favorite coffee mug) using our products, which we believe develops a community around better food choices. By submitting a photo to us, we consider this your permission to use it on our website. If you do not want us to use your image in this way, please do not submit it to us.
We understand that you want to protect and control your personal information. This section details how you may review, update, correct, or delete that information.
- Viewing or updating your personal information
You may update your mailing address by accessing your account on the Website. To make other changes to your accounts, such as updating your name and email, please email us at [email protected] with “Updates to Account” in the subject line and include the updates you are requesting.
- Deactivating your account
You may deactivate your account at any time. To deactivate your account, please send an email to [email protected] with “Deactivate Account” in the subject line. Upon receiving your request, we will deactivate your account and delete personal information when allowed or required by applicable law.
- Opting out of promotional emails
If you do not wish to receive promotional e-mails from us, the easiest way is to click the unsubscribe link at the bottom of a promotional email you received. You also may email us at [email protected] with “Unsubscribe” in the subject line. Please keep in mind that you still may receive transactional e-mails from us (such as e-mails related to your account, orders you place, correction of your data, password reset requests, reminder e-mails, and other similar communications) that may be necessary for us to make the Website available to you, process your order, or to respond to your inquiries and support requests.
If we begin directing our website to individuals in those regions, we will update this Policy to ensure we reflect any additional rights reserved under applicable laws. Those updates will be made available within this Policy, in accordance with those regulations.
Be sure to check this Policy for updates, as we will review it at least every 12 months and make necessary changes.
Identity verification requirement
The law requires us to verify that any personal information inquiry was made by someone with the legal right to access that information. Before accessing or disclosing any information pursuant to a data access request, we may request additional information to verify your identity and legal authority, particularly when the information provided with the request is insufficient for us to confirm legal authority and/or identity.
To make a request, please contact us at [email protected] with “Personal Information Request” in the subject line and provide full details about your request, including your contact information and anything you believe is relevant. We will provide a response to an access request within the timeframes required by law. If we cannot substantively respond in a timely manner, we will notify you and provide the reason for the delay.
Under certain circumstances, we may not fulfill your request, such as when doing so would interfere with our regulatory or legal obligations, when we cannot verify your identity if your request involves disproportionate cost or effort, or when the law allows us to retain that information. But we will respond to your request within a reasonable time, as required by law, and provide an explanation.
Data Retention Policy, Managing Your Information
We will retain user-provided data for as long as you use the application and for a reasonable time thereafter. We will retain automatically collected information for up to 24 months and thereafter may store it in aggregate. If you’d like us to delete the user-provided data that you have provided via the application, please contact us at [email protected] and we will respond in a reasonable time. Please note that some or all of the user-provided data may be required in order for the application to function properly.
We do not use the application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at [email protected]. We will delete such information from our files within a reasonable time.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
If you have any questions regarding privacy while using the application, or have questions about our practices, please contact us via email at [email protected].